DOMESTIC/USA: We currently offer FREE SHIPPING on U.S. orders of $40 or more. Packages will be shipped through USPS and will be provided with a tracking number. Please allow 1-2 business days to process the order and an additional 2-6 business days for the package to be delivered.

Once the package has been shipped, MILA JEWELRY will not be responsible for any lost, stolen or delayed packages that may happen during shipment. If there are any issues, please contact your local post office. 

We want you to love your Mila Jewelry pieces. Returns and exchanges are accepted on eligible items within 14 days of delivery.

To request a return or exchange, please contact us by email within 14 days of delivery. Returns must be approved before being shipped back. Items returned without prior authorization may not be accepted.

To be eligible for a return or exchange, items must be unworn, unused, and returned in their original condition and packaging.

Customers are responsible for all return shipping costs and for ensuring that the item is safely returned to us. We strongly recommend using a trackable shipping service. Original shipping charges are non-refundable.

Once your return has been received and inspected, we will notify you regarding approval. Approved refunds will be issued to the original payment method.

If you have any questions about an item’s size, measurements, materials, or fit before purchasing, please contact us at themilajewelry@gmail.com. We’re happy to provide additional information to help you choose the right piece.

Due to the value and nature of our solid gold jewelry, all solid gold jewelry sales are final and are not eligible for returns or exchanges, except in the case of an item arriving damaged or defective.

Please carefully review all product measurements, dimensions, post lengths, ring sizes, and other product details before purchasing.

We carefully inspect every piece before shipment. However, if your jewelry arrives damaged, defective, or you receive an incorrect item, please contact us within 3 days of delivery. Please include your order number and clear photos showing the issue and the original packaging. Once the issue has been reviewed and approved, we will provide a replacement at no additional cost, whenever the item is available. If the item is no longer available, we may offer an alternative replacement, store credit or a refund for the affected item. Claims submitted after the 3-day period may not be eligible for replacement or refund.

If you need to cancel or modify your order, please contact us within 3 hours of placing your order. After this period, we cannot guarantee cancellation or modification because your order may already have been processed or prepared for shipment.

If you have any questions about an item’s size, measurements, materials, or fit before purchasing, please contact us. We’re happy to provide additional information to help you choose the right piece.

For damaged, defective, or incorrect orders, contact: themilajewelry@gmail.com