Last Updated: September 29, 2026
At Mila Jewelry, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, creating an account, contacting us, or placing an order.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.
Information We Collect
When you visit our website, place an order, create an account, request a return or exchange, or contact us, we may collect information such as:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order and purchase information
- Account information, if you create an account
- Information you provide when contacting customer service
- Information related to returns, exchanges, refunds, damaged items, or other order-related claims
- IP address, browser information, device information, and website activity
- Other information reasonably necessary to process and fulfill your order or provide customer service
Our ecommerce platform may store information associated with your orders, including the products purchased, your contact information, billing and shipping addresses, and information about the payment method used.
Payment Information
Payments made through our website are processed through third-party payment providers.
Mila Jewelry does not directly store your complete credit or debit card information. Our payment providers may receive and process information necessary to complete your transaction, including your name, billing information, contact information, purchase amount, and payment identifiers.
Payment information is handled according to the privacy and security practices of the applicable payment provider.
How We Use Your Information
We may use your personal information to:
- Process and fulfill orders
- Process payments, returns, exchanges, and refunds
- Provide shipping and tracking information
- Communicate with you regarding your order
- Review and respond to damaged or defective item claims
- Respond to questions or customer service requests
- Manage customer accounts
- Detect or prevent fraud, chargebacks, and unauthorized transactions
- Maintain, secure, and improve our website and services
- Comply with applicable legal, tax, accounting, or regulatory requirements
We use personal information for legitimate business purposes and as otherwise permitted or required by applicable law.
Sharing Your Information
We may share personal information with third-party service providers when reasonably necessary to operate our business, process transactions, and provide services to you.
These providers may include:
- Payment processors
- Shipping and delivery providers, including USPS
- Website hosting and ecommerce providers
- Email and transactional communication providers
- Analytics and website performance services
- Security and fraud-prevention providers
- Other service providers necessary to operate our website and fulfill orders
These third parties may process information according to their own privacy practices and applicable agreements.
Mila Jewelry does not sell your personal information for monetary compensation.
Cookies & Website Technologies
Our website may use cookies and similar technologies to provide essential website functionality, maintain your shopping cart and checkout session, remember preferences, understand website performance, prevent fraud, and improve your shopping experience.
Third-party services or plugins used on our website may also use cookies or similar technologies.
You can control certain cookies through your browser settings. Disabling cookies may affect website functionality, including shopping cart or checkout features.
Marketing Communications
If you voluntarily subscribe to promotional emails or other marketing communications from Mila Jewelry, we may use your contact information to send information about products, promotions, new arrivals, or store updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.
Transactional communications regarding orders, payments, returns, exchanges, refunds, shipping, or customer service are separate from marketing communications and may still be sent when necessary to service your order.
Returns, Exchanges & Customer Service
If you contact us regarding a return, exchange, damaged item, defective item, or other order-related concern, we may collect and retain information reasonably necessary to review and process your request.
This may include your order number, contact information, correspondence with us, photographs you voluntarily provide, tracking information, and information regarding the item involved.
Return and exchange eligibility is governed separately by our Returns & Exchanges Policy.
How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, maintaining transaction and business records, resolving disputes, processing returns or refunds, preventing fraud, and complying with tax, accounting, or other legal obligations.
Certain information may be retained even after an account is closed or deleted when retention is permitted or required by law.
Data Security
We take reasonable administrative and technical measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Privacy Choices & Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including rights to request access to, correction of, or deletion of certain information.
You may also have rights concerning certain uses or disclosures of your personal information.
California residents may have additional privacy rights under applicable California law. The availability of particular rights depends on the circumstances and whether the applicable legal requirements apply to Mila Jewelry.
To submit a privacy-related request, please contact us through our Contact page. We may need to verify your identity or request before processing it.
Children’s Privacy
Our website is intended for a general audience and is not directed to children under 13.
We do not knowingly collect personal information directly from children under 13. If we become aware that such information has been collected inappropriately, we will take reasonable steps to address it.
Third-Party Links
Our website may contain links to third-party websites or services.
Mila Jewelry is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, service providers, or applicable requirements.
When changes are made, the updated policy will be posted on this page and the Last Updated date will be revised.
Contact Us
If you have questions about this Privacy Policy, how your information is handled, or would like to submit a privacy-related request, please contact us through our Contact page.